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Calculable "no-shows"
Lufthansa has an annual no-show volume of approximately five million passengers. In order to reduce this number, the airline has added the module PNRPro to its revenue management system ProfitLine/Yield. PNRPro establishes a set of rules that allow reliable conclusions with regard to a passenger's no-show probability to be made. The use of this module has enabled Lufthansa to increase the average number of passengers per flight by one passenger. Given that the airline operates some 1,740 flights each day, this adds up to a substantial difference overall. PNRPro is a module of Lufthansa Systems' ProfitLine/Yield. This revenue management system is one of the first solutions worldwide to analyze complete O&D (Origin & Destination) information of passengers to arrive at its demand forecasts.
PNRPro analyzes additional information gathered from passenger name records (PNRs) for their no-show forecasts. For instance, PNRs show whether a passenger travels alone. If such a passenger also reserved a seat and ordered a specific meal, this person can be expected to show up for the flight. PNRPro combines such "what-if" data to generate passenger categories to which certain show-up probabilities apply. PNRPRro analyzes all booked flights of an airline based on the automatically learned rules to arrive at individual no-show forecasts for each flight, thus enabling the airline to better manage overbooking. As a result, airlines can accept additional bookings without increasing the probability of denied boardings.

Process optimization in MRO as a prerequisite for success
Maintenance, repair and overhaul (MRO) demands extremely high standards of quality, safety and accountability. Routine maintenance, repair of rotable parts in the workshop, or the scheduled overhaul as part of a D-check -- all of these procedures make great demands on the available technology.
With its SAP R/3 Aerospace & Defense solution, Lufthansa Systems is presenting an innovative system that allows customers to map all important business processes in an integrated IT system, from maintenance and repair to pilot deployment planning right through to administrative processes. Working with a variety of individual solutions within a company is not very efficient. The SAP industry-specific component is able to focus a company's MRO business in a way that makes it more efficient and more cost-effective. Thanks to our many years of experience as a certified Customer Competence Center for SAP R/3, Lufthansa Systems is one of the leading SAP suppliers in the field of airline maintenance. We have already proven our capabilities on numerous occasions, particularly in the past three years, in the successful consulting and planning of major international SAP R/3 Aerospace & Defense projects. Some of the customers who have already optimized their MRO business with the SAP solution include Lufthansa Technik, CityLine, VEM (the engineering subsidiary of the Brazilian airline Varig) and most recently Asiana Airlines.

Baggage that is never out of sight
Since the beginning of 2003, all U.S. airports have been obliged to screen the contents of checked baggage. In addition, baggage reconciliation has proved to be another highly efficient method of ensuring the security of baggage. This system ensures that every baggage on board is accounted for by precisely reconciling passenger and baggage lists.
BagScan has been used successfully in the USA since 1998 and fully meets with the strict standards of the International Civil Aviation Organization (ICAO). The baggage reconciliation solution is equipped with an interface to the mandatory security screening function, which is particularly important for use at U.S. airports. This feature allows BagScan to recognize "suspected baggage" that can then be routed, for example, into a separate container. BagScan is now being used at major US airports such as JFK International, Chicago, Washington and Los Angeles. Terminal 1 at JFK Airport was the first to install the solution back in 1998. The contract was renewed in 2003 for a further five years -- a testimony to the success of the system. JetBlue Airways, one of America's leading low-cost airlines, purchased both BagScan and BagTrail and is now enjoying the benefits of this baggage management system at a total of 27 JetBlue baggage handling stations. Thanks to the deployment of these baggage management solutions from Lufthansa Systems, JetBlue expects to reduce its annual costs of dealing with "mishandled baggage" by 30.