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Successful migration: TACA manages core processes with solutions from Lufthansa Systems

May 3, 2005

Since the end of April, the Latin American airline TACA has been using Lufthansa Systems solutions in several key business areas. Following the successful inventory migration, all passenger-related processes, such as reservations and check-in, are now hosted centrally. Additionally, Lufthansa Systems implemented a next generation revenue management system at TACA.

TACA is now utilizing the integrated passenger management solution from Lufthansa Systems to automate its core passenger processes sales, electronic ticketing and passenger handling. In cooperation with Amadeus, Lufthansa Systems successfully transferred all of TACA's inventory, consisting of over 200,000 data sets and close to 500,000 e-tickets, to the new systems in the night of April 23, 2005.

Highlight of this migration was the successful merge of the inventories of Aviateca, LACSA and TACA into a single inventory. The sequential cut-over, starting November 2004, of TACA’s 40 check-in stations to an user-friendly check-in interface with process intelligence has simplified and improved the handling processes since December 2004.

"Our goal is to leverage innovative IT technology to expand our position as Latin America's leading airline. Our new integrated platform from Lufthansa Systems enables us to improve our core service process to our valuable passengers. My congratulations to the Lufthansa Systems, Amadeus and TACA team for a highly professional and successful migration," said Alfredo Schildknecht, president of TACA.

"This project is an important step for us in this region, and we are proud that TACA chose our portfolio. Our integrated solutions for sales, ground processes and operations provide our customers with a decisive competitive edge. This successful project for TACA clearly demonstrates the power of our solutions," says Wolfgang F. W. Gohde, CEO of Lufthansa Systems.

Starting in June, TACA will introduce the Lido Operation Center (Lido OC), a new weight and balance system and NetLine/Crew to optimize its flight, route planning and crew management.


Note to editors:

TACA flies to 19 countries with 34 international destinations within the Americas. TACA offers 10 direct routes from Central America to the United States, the best connections within Central America and the most complete hub to South America. The airline provides transportation to more than 3 million passengers a year. TACA operates one of the most modern, all-Airbus
fleets worldwide. The 29 Airbus aircraft are recognized globally for their technological innovations, efficiency, and the additional comfort they offer to their passengers.


Lufthansa Systems is one of the leading IT service providers for the airline and aviation industries worldwide. As systems integrator, the wholly-owned subsidiary of the Lufthansa Group covers the entire range of IT services, including consulting, development, implementation and operation. Lufthansa Systems provides its IT infrastructure and operations services to a variety of industries. Headquartered in Kelsterbach near Frankfurt/Main, Germany, the company has branches in Germany and 15 countries and employs about 4,500 people worldwide. In business year 2004, Lufthansa Systems
recorded sales of EUR 628 million.

 

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